I would just like to say, THANK YOU for being an important part of our community. For years, it was a family tradition to go to Movie Town on Friday or Saturday night to rent a movie.
One of my favorite memories was one night where we literally spent more than an hour inside the store because my dad, brother and I couldn't decide which movie to watch. That just goes to show the huge variety that they have. After that day, we learned to just flip a coin if we couldn't decide. I was introduced to some of my favorite movies, like Star Wars, at Movie Town.
I have so many memories visiting there and I'm sad to say good-bye.
Any business can sell a product the customers know and like but if you don't have a great customer service, you will loose your customers. I had the worst customer service phone conversation at this location. What kind of "Manager" speaks to customers rudely and hangs up on them. I asked to speak with an upper management since my customer issues were not being resolved and this employee saids he's the only manager and also hungs up? To make matters worse he calls back leaves a rude voice mail and ends with, your account is closed..?? 😠 I will be sure to do my best to contact the owner to let them know how horrible this guy is.