We chose AVL to move my home and my mother's home from CA to WA. Within a few days of signing the contract they said that they were unable to do the move and would need to have a third party (Moving Relo) take over the move. We were told someone would call us to confirm the number of boxes and go over the details and no one ever called us. We eventually found an email from them in our junk emails days later. We were given a 8-9 am window then they called and said 9-10 am and finally showed up around 10:30 am. They arrived with an 18 wheeler and a smaller truck. They proceeded to remove other people's belongings and leave them on my front yard for the entire day, while they packed my stuff in the truck.
We had a 3 day window of moving and for the arrival. Since they came on the last day for loading the truck, we assumed the window of arrival would be toward the end of the delivery window (we needed to drive the 1100 miles to meet them). But, with our surprise they said they were going to delivery the items the next day. Which for us was impossible unless we drove without stopping the 16+ hours. Since we couldn't make it, they charged us an additional $700.
The day of delivery they were late, we tried calling the office and asked for someone to call us back right away, and no one called until days later. We had 9 people packing and loading us and on the day of delivery there were only the 2 drivers to unload. They loaded the storage units very unprofessionally with a lot of open space and toward the end asked if we could get another storage unit because they were running out of space. Dropping glass/fragile boxes from waist high. Putting large heavy kitchen boxes on glass/fragile boxes. I said something and the driver got mad and said that we talked too much. Also threatened to leave the remaining boxes/furniture on the driveway. To top it off, the last 10-15 boxes were completely soaked from an apparent leak in the truck.
They also broke the storage unit light and we noticed multiply broken pieces of furniture. We will be unpacking within the next week, who knows what else is broken.
Very disappointed with American Van Lines and Moving Relo would never recommend them to anyone.