Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Moz is broken... Absolutely Loved Moz and highly recommended for several years. With the new software it's broken and while they have the nicest staff on the planet the value of the software has absolutely collapsed. Buyer beware...
1) Prior to June 2019 - Moz let you look at your listings on YellowPages, SuperPages, CityGrid and many others and manually submit to these directories directly from Moz. These directories are no longer available via Moz (and they did not mention this would be happening in their announcements about the new and improved Moz)
2) Prior to June 2019 - Moz would allow you to use their duplicates tool to find duplicates on ALL of the directories that Moz had relationships with. You could search by address, name or phone number. Moz then fixed many of these listings with a click of a button. The most important thing is you could in seconds "look" for duplicates.
3) Prior to June 2019 - We could see evidence that Moz was actually removing duplicate listings. It was awesome. But with the new software there is no proof from Moz's end that they are actually removing even a single duplicate listing. With over 100 accounts I have yet to see or be shown proof that a single duplicate was actually removed. Instead the screen on Moz says "No duplicates found" on all 100 accounts. This despite that when the new Moz came out I had cancelled Yext (releasing hundreds of previously "suppressed" duplicates. No evidence that Moz killed even one of them. I've asked for Moz to send proof that they have fixed even one. If they send proof I will happily update this.
I really liked Moz. I thought they were awesome. I believe though that while they have a new interface and some of it is supposedly updating in near real time (But in looking at all the "in processings" I am not seeing much actually getting fixed) they actually allow us to interact with less directories, they fix less listings and that perhaps the real reason the people at the top took away our tools and anything that allowed transparency is that they may feel that we could find that Moz is actually less effective that in the past.
I really hope that Moz fixes these items whic is why I wrote this and why I contacted customer service about them.
I do want to note one positive item. Moz has absolutely the nicest people working in the chat customer service department for them of all the companies. I appluad them for their efforts and hard work.
I hope the people at the top of Moz's decision making decide to 1) Bring back the tools 2) Work to bring back the relationships they had with other directories 3) And most of all set up a system of transparency so that we can verify that their software is actually fixing listings and removing duplicates.
If you doubt any of this simply try to find the actual information for each directory on their interface (not just check marks but what the listings actually show as far as name, address, phone, website) and then try to find where they have actually removed even a single duplicate listing
Let Moz know to improve their product for their benefit and ours. I would love to take this down knowing that they fixed this so people like you and I can do better jobs for our own clients. Thank you...
