I am writing to express my disappointment as an existing customer regarding a recent experience I had with your customer service, specifically in the area of management.

I am well aware of the policy that requires customers to request a cancellation 24 hours prior to the class. In light of severe rain and weather conditions, I sent an email requesting to cancel my daughter's class to ensure our safety. However, when I didn't receive a confirmation the following day, I had to call and check the status, only to feel that I was interacting with an automated system lacking in customer service and empathy. This falls below the level of service I expect from a business I have been patronizing.

During a recent call, when I requested to speak to a manager above the representative I was talking to, I was informed that I was already speaking to a manager and there was no one above them. This response has left me feeling frustrated and disappointed. she literally brushed me off to move to a different school.

Considering these experiences, I am contemplating taking my business elsewhere. I believe it is crucial for a business to provide responsive and empathetic customer service to retain its clientele.

in this economy, I am sure others schools will be delighted to provide an excellent customer service and will provide a credit for make up class with no issues. Very disappointing