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We found a leak in our garage underneath a water purifier that I was told was not functioning by another plumber. We needed same day service because my husband found the leak to be getting worse. Mr. Rooter assigned a plumber to come out but he got caught up on another service call, so they assigned Jose R. to come out. Thank goodness for Jose! He explained that the water purifier was indeed working, that is why we never noticed the very hard water in our area. But it was leaking on the back of the unit, it was made by Kenmore so as you can imagine there are no replacement parts available. We were also informed that the leak could burst at any time. It happened to another customer of his. This was the day before July 4 at 5pm in the afternoon so either we waited and prayed it wouldn't burst until Monday. OR Jose installs a brand new system on July 4th. While it did cost more to get the unit replaced on July 4th my husband and I were not willing to wait. Jose called me back about getting the equipment that night and he had to drive all the way to San Bernardino at 6am to get what he needed but he came installed our new water purifier with a 10 year warranty and then he went home to barbecue. Thank you so much Jose!! I highly recommend Mr. Rooter and Jose R.!!!
