Wow! Diego and team were the best contractors that I've ever worked with! After an incredible headache dealing with a burst pipe and some very unsavory contractors who wouldn't commit to a timeline, yelled at me for calling him and outright lied to me I was SCARRED and very untrusting (check my profile for who you DON'T want to work with!).

However, I can confidently say that Diego + his team like restored my faith in contractors and humanity lol.

1) He's very honest about money. He didn't even ask for a deposit before he started work - and I actually didn't even pay him the deposit until his team had already spent a day working at my house! (I literally kept asking him when I could pay him and he said no problem! Don't worry about it until I tell you!) He also was spot on with his estimates - I paid NO ADDITIONAL FEES OR LAST MINUTE ADD ONS.

2) His quotes are very reasonable, especially when you consider how quick, efficient and polite his entire team is! He said he would be able to get my shower done in 1 week and HE DID IT! Other people were saying 6 weeks, 2 months, crazy estimates.

3) He is super responsive, polite and friendly - he promptly responded to my text messages, gave me good advice on grout colors and tiles but also respected my wishes when I had them. It was just a pleasure to communicate with him, super easy and pleasant.

4) His team was very thorough, clean and respectful of my property - the first thing they did when they came in was lay down protective paper so that my hardwood floors wouldn't get scratched. The last thing they did was take off the protective paper and tape and then sweep my floors to make sure all the dust that had been tracked in was disposed of. This was in stark contrast to my mitigation company that had broken my shower glass and then didn't even clean up the very dangerous shards of glass around my house >< - don't even mention laying down any protective surfaces.

5) He was honest about what his team is good at - one of my walls wasn't level and Diego's team said I needed someone to drywall it to make it level so the tiles didn't look all janky. I asked Diego if he could do it and he said that a bigger drywall job like that isn't really what is team does and I ended up finding someone else to do it. He said they did a good job and that I should have them

6) Diego and his team have high integrity and I felt very safe with them - within a day, I felt so safe and comfortable with them that I was OK having them at my house without me. I never thought I'd be in that position after watching all the previous contractors work extremely closely because I didn't feel like I could trust them to be honest, effective, respectful or clean. (Granted, I had Ring cameras inside and my neighbors looking out for me but I was gone!) I did not have anything stolen or taken - contrast again to other contractors who 'accidentally' took my tools (although they did return it when I provided photo/video evidence of the theft ><).

7) His whole team was effective, professional, friendly and polite as well! Everyone showed up at my house with a smile, did their work so effectively and well. I am super OCD and really couldn't find anything to pick at.

I could go on and on about how awesome they are. And I'm super happy to answer questions if anyone has them and be a reference! I messaged one of the reviewers here before committing to Mr. Tile and that helped me making a decision since it sounded too good to be true after my shitty past experiences.

But anyways, tldr; CANNOT RECOMMEND MORE! If I EVER need tiling, flooring, etc. done I would 1000% have Diego + team do it!!! I would trust nobody else. Really the best contractors I've ever worked with and just high integrity, honest, pleasant people!! You will be in safe hands with Mr Tile <3