Mud Bay

I bought 150 dollars worth of food from this store .I'm literally disabled and ever since they stopped delivering it's been horrible . I was told if I ordered it that theu would exchange it if he didn't like it . I made sure they knew who I was and I been buying for over 10 years there with my old service dog and new.they know I have no caregiver and can't get around do to disabilities.they were also supposed to give samples of other food since my service dog is picky .so I called today to tell them my dog refuses to eat the 12 cans of fromm and they told me to buy more .I literally spent 150 dollars and they can't even work with me.i absolutely will not be shopping here no more 😒 after shopping here for 10 years also there page is always screwed up only reason I bought it is cus there page malfunctioned again saying they were out of taste of the wilde salmon and lamb. That's all my dog will eat those flavors .buy they were 100 in stock.and they said oh well order something else so I did .and now I'm stuck with food he won't eat. ..it's also the tone for me. I don't like how I was spoke to .years with two service dogs back to back and this is how I'm treated I mean I don't even get discounts .for any coupons or free things .at least when I shop chewy mu dog earns coupons and discounts so that's where I'll go for now on .just wow knowing I'm disabled knowing I can't get around and knowing my situation for months years and baffled .I wasn't even gonna complain about not getting the trial foods but yeah .horrible and so is the new delivery that can't knock .ring a bell or call which means they can pay attention for instructions .which I've complained about 5x. Thank you as a disabled person with a working dog .thank you for now letting my dog starv when you could fixed your site and i could just got taste of the wild . Should nevertook the lady advice.

Customer Reviews

4.5

5 Reviews

Amy Moka month ago

From

Knowledgeable and helpful staff, great selection.

Jenn Luckmana month ago

Super friendly staff and a great selection for cats (and dogs, I assume, but I only looked at cat stuff). Prices are very reasonable for high quality products and they even gave us little sample bags of treats to take home for each cat at checkout!

Great premium pet store. Highly recommend.

Picture is all three cats with catnip sticks from Mud Bay.

Yana Veraa month ago