Cathy Ha month agoFrom
So helpful and friendly! They truly want what is best for me and my pets. I shopped here originally because they were local and close to home, but these guys have won my loyalty firmly now!
Pros:
- quality. I never worry about something lasting if I get it here!
- willing to quietly greet shy dogs to help with socializing
- provide free samples (cans or sample bags) if worries about trying a new food or treat with a pet that has food sensitivities
- very very knowledgeable about pet care and everything in their store
- provide research backed pamphlets/resources if asked about a variety of topics (helps start or continue conversations with vet)
- take back any food or product (even if open!) if it doesn’t work for your pet. I’ve done this once after one of my dogs passed on and was so grateful they were willing to take the food and donate it!
- very friendly, always greeted with a smile and “can I help you carry that?”
- willing to order foods they don’t carry in store as long as their suppliers carry it (even grain-friendly!)
Cons:
- prices are higher than at the big box pet store or online pet stores, but look at all the pros: they are worth it!
Pollyanna Da month agoFrom
These people are just the greatest, honestly. Although it seems like team turnover is high, everyone they hire is wonderful, knowledgable, and helpful. I can depend on getting good advice, as well as free treats for my babies, every time I come in.
Lauren Marisa month agoFrom
I visited the Sammamish Mud Bay last week to get my dog some special things the night before we had to put her down. It was a difficult shopping experience, to say the least, but the employees that were working that night were so incredibly kind and comforting. I wanted to say thank you for the kindness shown during a very difficult time.
