I pulled into the parking lot of Mud Bay, Lynnwood Washington. I had a couple of quick things I needed to take care of on my phone so I thought I would see if Mud bay had a wifi connection(save on my data) which so many good businesses do,and I was pleasantly surprised to see "Mud bay guest"I clicked on it and it said enter password. I thought ok a bit strange but some businesses do have the wifi set up this way...so I proceeded to call into the store to get the wifi password. A young women answers and says sorry we don't have wifi,to which I said it appears that you do it says Mud bay guest,that would be me,yeah,I am a guest here at your lovely business(well it was really my first time(and last) ever going to that store but still,I was a guest.the girl insisted they did not have wifi. I asked to speak with a manager thinking maybe the girl was new or misinformed,but instead the manager lady was just rude about it. I expressed my reason for being perplexed and she just said we do not have wifi for customers and practically hung up on me. I was by this point a bit ticked off. Anyhow, I called the corporate office and left a message....Can you believe it,NOBODY called me back..lol I just think the manager could have offered up some type of explanation to appease me a little and keep me coming into the store instead of driving away like I did. I know,I am a critic,I will be the first to admit it. I am a strong believer in customer service...
I've only been to one other Mud bay location(Mill Creek) but this one wins hands down. Got my new fur baby a week ago from Seattle Humane and he is a 10month old Blue Heeler. I had two doxie/black mixes for 14.5 and almost 15 years. Colby died in sept and Snoopy died one month ago. Anyway this location is a 4 minute walk from my apartment. Less than 24hours after getting him we went to the Lynndale Dog Park and stopped here on the way home not sure what to buy him as far as toys and food but did a little research. He was on his best new behavior and we got dry and can dog food, treats and a chew bone and Jolly Pets Romp and Roll Dog Toy and Starmark Treat Dispensing Bob-a-Lot.
He loved everything but the Treat Bog-a-Lot in fact I used a whole bag of treats trying to get him interested. Decided to return it and forgot to bring in the next when I ran in to get more canned dog food and try out some freeze dried dog food (Pure Performance Salmon) which made him very on Friday night it was a mess. Anyway on Thursday at the Dog Beach my backpack was stolen (along with the Jolly Pets Ball) when he ran off the beach and up the rocks to on leash parking lot and by the time I caught up to him he was back on the beach fighting with 2 large dogs stealing his toy. I put myself in the middle of it my face got nipped and eventually after 15mins we got up. Needless to say one of the receipts was in the backpack. I went in to Mud Bay and relayed my story and the manage spent 25 minutes looking up the two orders by entering the items I bought. Since I used cash I needed cash back due to my wallet being in my backpack. She issued me the refunds for two items and was kind and empathetic and top notch customer service that I have not seen in years. She gets my vote for best CS out of 300-400 I've had to deal with in retail situations. Thank you and they have my business from now on.
