I was able to get an appt 2 weeks out, which I was surprised since they just opened back up from quarantine on June 9th and I couldn't get an appt from a large company for months out. They responded to emails quickly. She was patient with my 2 medium-sized dogs, especially when my husky was having separation anxiety when I dropped him off. When I picked them up, they were excited to see me but I can tell they were treated well. They're so soft and smell so good! I highly recommend this dog spa.