Mullinax Ford of Olympia | Service Center

Primary Location

Main location2225 Carriage St SW Olympia Washington 98502 US(833) 501-3837

Amenities

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

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Customer Reviews

3.6

4 Reviews

April Hummell4 days ago

From

**Update: I took my car in to service appt as scheduled, and lo and behold, the tech was able to find me a loaner car for the day. Thank you to Chris for taking care of the situation much better than the other people did.

When I scheduled my appt to have the recall for the “Fusion battery reduce Electric vehicle operations” on 1/16/23, I spoke with a service assistant on the phone, explained that I work extremely unconventional hours at a public transit agency, so I could be working at 5am, or, I could be working at 10pm, I never know my schedule until the day before. Hence, a ride to or back from work wouldn’t be sufficient and that I absolutely needed a loaner for a day.

The service assistant on the phone said that because of the crazy hours, we could set up a loaner, while my car was getting the necessary repair on it per the recall notice, but it would be for 6 weeks out due to loaner availability. The repairs were scheduled to have been done Wednesday, March 1, and the loaner picked up at the end of the day Tuesday Feb 28th. I called the service department today, 2/27/23, to confirm everything, and I was told that the type of repair that they are doing does not qualify for a loaner. Customer service offered to drive me in to work, but I would have no way to get home after my shift ends at 830pm, and then I would also have no way to get from my home north of Lacey over to the west side of Olympia to pick up the car after the repairs were finished.

How is THIS customer service? The treatment I received here at Mullinax has been the absolute worst that I have ever experienced… and I drive public transit bus. I would NEVER treat my customers like this. If Mullinax couldn’t provide a loaner vehicle, why was I lied to 6 weeks ago and thereby made to postpone the desperately needed recall repairs?

I feel violated as your customer, Mullinax. Shame on you.

0 Likes

Larry May4 days ago

From

Just want to commend Technicians Chris Calhoun and his assistant. They were very courteous, professional and took care of my appointment quickly. I appreciate them being on time, explaining the procedure and making sure I was satisfied with their work. Mullinax Ford. Keep the Mobile Service program rolling. Great idea.

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K W Atterbury4 days ago

From

Reported as scheduled a month out for appt to repair battery sensor. Appt was at 0800hrs 23Oct, arrived 15 mins prior, told an hr after arriving that part isn't o/h, appt postponed until part arrives. This is my 2nd such incident, another wasted leave day from my job, more fuel and time wasted, when someone from service department could have contacted me prior to inform me to not come in, the part is not not o/h today. Meanwhile the parts estimated arrival is unknown. Fortunately my vehicle is in an operational status, would be much worse if it were non-operational. Still, not happy w/ the care less approach to customer time. To answer additional questions, did I use this business? Yes I turned my vehicle in for scheduled repair. What services was perform? It was supposed to be battery sensor repair; instead, it was wait in service wait area only, for 60 mins

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I feel violated as your customer, Mullinax. Shame on you.