Primary Location
Amenities
Planning
Accepts new patientsAppointments recommended
Accessibility
Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible parking lot
Amenities
Restroom
Parking
On-site parking
My eye exam was done so badly. Wasn't aware of how bad it was until I got my contacts after paying a bunch. The doctor didn't even catch my stigmatism, and of course, I wasn't aware of this until I got my contacts and drove at night. I'm just very upset to spend all this money for nothing. Never will I come back to any of these locations.
UPDATE: The phone number they provided below is NOT in service. That was not helpful.
The doctors with Rockwood are great. I have received two eye exams, and both have gone well. As for the glasses store, it has been an absolute disaster working with them.
For starters, the front desk lady made fun of a developmentally challenged child because they were making too much noise and stated under her breath “This is why I don't have kids,” as if it were a funny joke or something.
Also, the optometrist and front desk lady mentioned several times how they dislike working with Medicare patients because of the “type of people” it draws in and how they are difficult to work with for little or no profit.
Finally, I ordered glasses over two months ago. The first time they sent my frames out to replace the lenses. Those were broken during the handling, and nothing can be done about it. So we ordered a new pair of glasses, which took over 2 months to fulfill and need to be shipped back for having the wrong lenses. I ended up canceling the order and was put through a long process to override my charges, which is not “typical practice”. Unless you absolutely have to work with them, anywhere else will likely provide better service and possess higher morals and character.
