J H8 days agoFrom
Dirty bedding, missing smoke detector, out door lock broken with exposed wires, soap/shampoo/conditioner smaller than my thumb, room smells like urine, don't go near the pool.... I booked two rooms over a month in advance, two days later I called to change one of the rooms from a king to 2 queens. On check in date the "owner" claims to have no record of the change request. I provided the ticket number and he still says he can't do anything. (Walking through the parking lot at 8pm, there are clearly 2 double queen rooms unoccupied on the lower level and a bright vacancy sign in the window). The owner refused to provide a refund of my prepaid $838. I had a wonderful experience in 2022 and 2023 at this hotel. I'm so disappointed with the change in ownership. Please go somewhere else.. Update: they did not even clean the rooms, nor change the bedding/towels. When asked to speak with the owner at checkout (to ensure they did not add additional charges), his mom refused.
Toby Riccoa month agoFrom
One star. I needed to change or cancel a reservation and they ran me through a loop saying that expedia would handle it, then charged me the full stay price. I've stayed at this Motel multiple times for ski trips. Zero respect or loyalty to customers, would cost them nothing to reschedule a stay to keep a customer loyal & happy.
Jason Horner2 months agoFrom
The location is great and the cheapest place in walking distance, but the rooms could use some love. Tub fills with water while you shower, shower curtain about to fall off the wall, caulking needs replaced, toilets are right against the wall and all of the first floor smelled like Curry.
