2/4/19 -(got a response that I cannot "respond to" so I will post that here) Music & Arts, I see your reply. The email address does not help unfortunately. I have have called and spoken to Corporate and gotten nowhere. I have an email from a school liaison so far nothing, and again at the store level nothing. So far all that has happened is I have had to repeat myself and my story numerous times and have yet to get any kind of resolution. Unfortunately giving me the generic email address to the corporate "customer service" group doesn't help me at this point, I think we are way beyond that point.
How can you give negative stars! This store takes advantage of the schools that feed into it. Because of the amazing music program LCMS has kids need the ability to rent instruments. So we did over a year ago and have over $1000 in credit that we were told we could use towards a new one at "equal or greater" value in case we ever wanted to buy vs rent. I expected my son to quit but in fact he has excelled and is first chair, in the Jazz program and I want to reward him and use my credit. They are telling me I cannot use the credit towards the instrument he wants (which by the way is over $1000 more than the one they want me to buy) because the one he wants is "professional grade" and the credit only works towards "student" level instruments. What?? Why would I spend thousands on something he has grown out of and not something he can grow into? What is the logic? Let's teach a child how to ride a bike with training wheels and when they are really good we will buy them a shiny new bike with another set of training wheels. That is the logic. I have called the store, the GM, corporate and have been told "sorry that's our policy, that's what's in the agreement you signed". The clerk at the store only told me I would get a discount and use my credit towards the equal or greater value they are local and get all the school business so why would they lie? So I signed the agreement I'm not a lawyer I trusted them plus I signed my son up for lessons. It is disgusting how I have been treated and the fact that my son suffers because I wanted so much to buy him this for his 13th birthday. I caution anyone please go to Nick Rail on Kanan, go anywhere else but this horrible place. They are too big and just take advantage of their fortunate position. I am going to the school board next.
