David Gailliota month agoFrom
I broke down on my way to florida with a 1985 ford van. Not only did Napa have the parts I needed but when I couldn't make it work, the owner came out to help. I have never received this level of customer service before! I was so very grateful and I kept offering him anything in return, but he would only accept my thanks and gratitude. So I figured I would type up a review because he went above and beyond to help get me back on the road and I am forever grateful!
Bob Baileya month agoFrom
With four different auto parts stores in mountain home you would think the customer service at NAPA would be awesome. Unfortunately it wasn’t on a Friday afternoon. The guy working the counter was less than friendly and not helpful. Auto zone was way better and so was Carquest.
Daphne Jolleya month agoFrom
So I don't know how to say this nicely so I will just be blunt. I asked your company to order me antifreeze for my audi, which is made a Germany a European country, upon arriving to pick up my order I realize the antifreeze the employee brought up was for Asian cars. So I politely asked the clerk of he was sure he grabbed the right order and I explained that I had an Audi to which he responded " you have an audi a German car and I said yes and he said yeah thats an Asian car. Being completely dumbfounded at the employees response I just paid and left. Sorry but I think your employees need a slight geography lesson. I got the product I needed from another company and will be returning the antifreeze I purchased as it is not the proper one for my car.
Main location295 E Jackson St Mountain Home Idaho 83647 US(208) 587-3182
