Colin McEvoy22 days agoFrom
Unfortunately the days of NAPA having the best auto parts customer service may be gone. Bought a tool at another NAPA store, tried to return it to this store and the older guy at the counter refused to take it back even with receipt and the tool packaging and everything undamaged. “I can’t resell it in this condition” with hardly noticeable marks and was told to call Carlyle tools to get a refund. Took the tool to another store 20 minutes away and they were happy to help and got my refund no questions asked.
Tracy Drake22 days agoFrom
I came in for help with a “broken” windshield wiper. Dave is great! He came out, figured out the problem, and fixed it free of charge. The help, honesty, and service was 5⭐️!
Tad Beavers22 days agoFrom
Two stars because the staff was nice. But I would never recommend anyone come here for car parts. O'Reilly is just down the street and had amazing service and staff and free engine code reads. I tried to get an engine code read at Napa so I could confirm a suspected issue on my car. Was ready to buy all the parts I needed that day to make the repair but it's "Store Policy" that they do not read codes. Lost my business 100%. Why waste time at a parts store that has no interest in making a sale or helping you get back on the road. Maybe they should try selling hamburgers? But o'reilly had great prices on coils and really knowledgeable staff.
