Kathleen J2 months agoFrom
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The staff at this hotel is great. They help with everything! The hotel is rustic in a fun and relaxing way. There is no WiFi or cell phone service, but they helped me find open WiFi at the museum which is walking distance from the hotel. I was still able to text my children every day thanks to that WiFi. I felt disconnected, but did not feel isolated.
James Ciaciuch2 months agoFrom
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Not what we expected, our room that is, but we laughed it off and made the best of it. Did a road trip thru Rainier and stayed 1 night, in room 12. The room was 7'x14', had a sink and a small fan, it was warm. Joint bathrooms down the hall frustrated my wife needing to use them overnight. But, the room was very clean, the staff was wonderful, and the restaurant had good food for dinner and breakfast. We would eat there again, but not rough it overnight again. For $300, we expected much more, or at least a toilet and shower in our room.
Maulsri Jha2 months agoFrom
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Let’s just say that the only good thing about it was that it was located in the national park. From the moment we arrived, we only had bad experiences. We checked in at around 5 PM, and there was a power outage. Check-in process took about 45 minutes, the staff were extremely disinterested and were just relying on each other to do the work. Nobody was ready to take any responsibility. I, my husband, my father-in-law and my nine month old infant baby had one room. The power of still gone for a couple of hours after we checked in, and we had to sit in the dark room because of that. Later that night, while I and my husband had gone away on a walk, someone from the staff came to our room and told my father-in-law that we had booked the room for three people, but because we had a nine month old infant with us, we were actually four and were therefore breaking the rules. We would have to look for alternative accommodation and would need to leave immediately as there were no more rooms available for four people in the lodging. Their tone was extremely threatening, and they left before I and my husband could return. It was ridiculous that they were counting a 9 month Old baby as the fourth person. Also, the next day they never followed up on it. If it was that important for them to have the baby shown as an adult human, why did they not follow through with their threats and rules. It just felt like plain harassment. The next day we went to the gift shop, and although there was no power outage, for some reason their card machine was not working and they were writing down each persons credit card details on a piece of paper. It was so ridiculous, I have never seen something like this, and we did not bother to buy anything. While booking our room, we had paid the $90 per person advance package for breakfast. When we arrived, although we had a reservation we had to wait 30 minutes before we could be seated, while the dining room was practically empty. After seating, it took an unbelievable one and a half hours for them to take our order and bring out our food. The whole breakfast affair easily lasted 2 1/2 hours because, their cooks were overwhelmed, but there were hardly three families in the entire restaurant for breakfast. Also, the food was bland and pre-prepared, not freshly cooked. It was specially difficult for us because we had an infant with us and all our later plans for the day Got the derailed because of this extremely late start to the day. Overall, I do not recommend anybody to stay at this place, it was easily the worst experience I’ve ever had not just the national park, but in any hotel accommodation, period. PS – the accommodation does not have refrigerators, microwave or any self serve coffee machines.