The only star they get is for the friendly original tow truck driver who took my wrecked car to the lot. Super professional and felt like the company was great, however I was completely wrong.

(The people at the Fontana lot were alright, pushy to get the money and written/documentation done but still outlined the process and stuff. I get it, policies exist for a reason which made stuff difficult so I digress.)

However the main issue was when we were getting the car released, despite my name being on the title as well, since I wasn’t considered the main owner it was difficult for them to release it to me. This wouldn’t be a problem if I had known before hand but the thing is I had called the day prior to find out if it would be an issue and the person on the line said it was fine.

So imagine how stupid it is that all of sudden it’s an issue and the people I do have to call to resolve this are the equivalent of a bratty Starbucks customer who didn’t have 7 pumps of caramel in their custom Frappuccino but instead had 6 pumps. It’s unreal how bratty and how unprofessional they were, keep in mind despite being mildly annoyed I understood it’s just the premise of things so I didn’t want to be rude just because it was annoying. Yet despite this when detailing to the phone operator what the person at the lot explained to me I get a sigh and sassy back talk while I try to figure out how to get my car before I get charged a stupid amount for missing the pick up date.

I’m truly shocked that the people that are at the “main office” are considered to be the head of this company, I’ve never been more ashamed to say I payed a company that was so undeserving of my own money than this company.

The tow drivers are fantastic. Helpful, friendly, cheered me up after losing my dream car to a roll over.

Your main office people desperately need a reality check and everyone who’s in charge of the phone needs to understand what the policies are so they can avoid misinformation making the process more difficult. It’s not an issue to be wrong, but it is an issue when way over $100 is being added to a charge because someone couldn’t relay correct information.

I digress, please fix the lack of professionalism present at this company. It truly is a shame such great drivers have to work for such unprofessional higher ups.