Disorganized and rude. It took almost a year to get established and evaluated. First, we were told four-month waitlist. Then it turned into six. Finally, after 7 months we had an intake. At every step we experienced poor communication- one visit cancelled with no notice, they lost our paperwork, billing snafu that we needed to chase down, difficulty in getting them to follow through with ROI or diagnoses, and a ridiculously hostile clinician at every step of the way.
My teenage son felt zero rapport with Dr. Ethel-King, and this is a kid used to working with lots of different medical professionals (as are his parents), as he just finished cancer treatment. Both parents felt Dr. Ethel-King was dismissive and condescending. My one observation at intake, was that Dr. Ethel-King was abrupt and had a confrontational tone with my son. Somewhat demanding to know his concerns, rather than engaging in conversation.
In the end, the clinician just wanted to get paid, more than anything else. Once the bill was settled, he wiped his hands of us, and we are on our own to seek treatment. There was no appointment to discuss the report. We just got our results and left, and will go elsewhere for treatment.
I would avoid this practice, as there is little regard for the patient. If you have any concerns, be prepared for a hostile response. It feels like a money-haul operation, and that’s about it.
