Nicola Nylander, MD

This office is atrocious. Went in for a yearly skin cancer screening with Dr Nylander. When she was looking at my skin I mentioned my current acne prescriptions and skin history since it was my first time seeing her and next thing I know I'm being billed for an office visit for acne instead of preventative care. The horribly rude front desk man named Anderson was unhelpful and worthless at his job. I called to ask what it was classified as to see if there was an error and he told me to call billing and to that I said can you just look at my visit since I've already called. He wouldn't answer me on the phone and instead called 3 min later after I was already back at my desk working, forcing me to call again later in the day and at that point he told me everyone was gone (at 4pm on a Wed). Then one of her other staff on a following call told me it's not their job to know anything about billing and how the codes affect patients. Nevermind if they get a massive bill dropped on them. On top of that I had told the doctor only generic prescriptions and they called in a $60 prescription of iron that autofilled so now I have to deal with insurance. I can get iron for $8 at Walmart!!!!

I read the response before mine. They are right on. Nylander is just very, very good. A direct, efficient and friendly personality. We discovered her a few years ago. When it comes to annual skin exams and resulting procedures including minor surgery she is tops. She catches things the regular doctor misses. Only one problem. She is popular and hard to get an initial appointment. Both my wife and I trust her more than any other doctor we have ever had.