Nordstrom

I ordered 2 shoes online with my nordstrom credit card. and one of them delivered and the other one never delivered after waiting 2 weeks I called customer service they told me the shoe got damaged during shipping and it was returned to nordstrom store at pentagon city mall since shoe wasn't even delivered to me I thought the amount will be returned to my credit. However when I try to pay my credit card bill that is when I saw I was being charged for the shoe I did not recived $127.99 it turns out that someone at store had issued gift card for shoe and when I called customer service they keep telling me that I returned the item and took gift card after 1 and half hour of waiting on call telling them that I had call record that show I didn't not receive shoe or gift card I finally connected to some one to help and connected me to fraud team. The customer service was so horrible they have no way of keeping phone history even they transfer the call to others saying they will help you will get nothing the nordstrom credit bank also gives no help they have no cooperation with store or your claim. I had to go to the store and manager Christine helped me with refund even though I still couldn't get amount to be returned to original payment method atleast I got gift card Thanks to her. Over all I suffered by their service even though I was exposed to fraud. I will never order online.

Customer Reviews

3.5

4 Reviews

Ikbal Ustunera month ago

From

The shop wasn’t well designed, they put little of everything to everywhere and it was such a big and wide place with 3 floors. And there wasn’t any discount items unlike the other Nordstrom stores. So If you are coming here for discounted products then don’t do come here

Rian johna month ago

Angela Bryana month ago

Good place for nice clothing. Store was neat and clean. Great clearance deals. Will definitely go back again.