Primary Location
Amenities
Planning
Accepts new patientsAppointments recommended
Accessibility
Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible parking lot
Amenities
Restroom
Parking
On-site parking
This business practices unethical billing practices.
To be clear, the doctors and staff are friendly and fantastic to work with. I was very happy coming here until I started noticing a pattern that the price I was being quoted and the price I was being charged did not match.
At first I assumed it was a one-off thing, my insurance didn't cover something, fine, I let it slide...except that it kept happening. Over and over, the same $75 fee, every time my wife or I showed up for our next appointment.
So I asked about it, was told to check my explanation of benefits and call my insurance, which irked me but still I did...except according to my insurance they had paid 100% of the bill they had been asked to pay. They told me I should ask for an itemized explanation. So I did.
I told them I was unhappy with this charge they kept saying my insurance didn't pay, and I wanted it explained. I was told I would get a call from the doctor for some reason, so I waited...and waited...
Instead I got a call from the office the day before my appointment, telling me my next cleaning wouldn't be covered by my insurance and it would be $300. I said that was too much, that I still hadn't received ANY explanation of the charges I had already told them I wanted explained, and I wouldn't be keeping the appointment for a $300 cleaning.
Still, over 6 months later since I originally asked, have not gotten any explanation. Today my wife was told we owe ANOTHER $75 for my cancelling an appointment the day before because I didn't give them enough notice...the one they waited to tell me would be $300 until the day before.
You can get a dental cleaning for as low as $60. $100 for most. There is NO excuse to be charging THAT much and to surprise someone with that the day before. To then go and charge more then the cost of a cleaning to anyone who cancelled because of your inability to communicate in a timely manner is absolutely absurd.
