Waller Road Garden Cluba month agoFrom
Let me just start by saying, Dr. Brantman truly saved my dog, Gizmo, eye and never gave up on him. My dog had a horrible eye infection and with the Dr's guidance and knowledge, we were able to save his eye! The staff are always so friendly and kind. I will forever be grateful for Dr. Brantman for doing all she did to help my dog!!
Angelica Guardiaa month agoFrom
My experience with this clinic was extremely frustrating. They scheduled my appointment incorrectly, and when I showed them my confirmation, they didn't take ownership of their mistake. While they offered drop-off and rescheduling for my pet, they showed no consideration for the time I had spent preparing for the confirmed appointment and the inconvenience it caused (for example time off work, getting a babysitter to watch my newborn, etc). To make matters worse, they claimed to send text reminders, but we never received any. This lack of communication and accountability from the front desk staff, Jen, left me highly dissatisfied. I then spoke the manager, Tayna, who was at another location, she admitted she had incorrectly scheduled me, and again took no action to help rectify my time already spent going to this appointment. The only thing she offered was a discount for my next appointment, however with the way I was treated, I wouldn't want to come back. When I told her this she said there was nothing else she could do and that she would be disconnecting the phone call. This clinic is quick to charge you a fee if you're late or miss your appointment, but when it's their fault, they don't consider implications. I won't be returning to this clinic.
Stefanie Greera month agoFrom
I called here back in February/early March regarding a tumor on my dogs eye. It was taking over her entire eye and becoming infected. I was told by her primary vet that she needed to see an ophthalmologist so I reached out to NW animal eye specialist trying to get an appointment and they told me they wouldn’t be able to see her until the end of April. I emailed them a picture of her eye explaining how bad it was and that it was somewhat of an emergency that couldn’t wait for 2 more months. I was literally crying on the phone begging them to see my dog sooner and the lady on the phone argued with me and even raised her voice at me saying " the doctor did look at the photos and she does NOT think it’s an emergency"
Thankfully I found somewhere who immediately prescribed her the steroid pills and antibiotics she needed and we were able to save my dogs eye. I can’t imagine what would have happened if I had waited 2 more months like they told me to do.
