Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
I'm a new mom and was having trouble with my milk supply so i was seeking out an alternative for my new baby. I am a minority and am a part of a black moms breast feeding support group and was told i could try to supplement using donor milk. I contacted my pediatrician and was referred to Northwest Mothers Milk Bank. Upon calling them i was told i could qualify for financial aid due to losing my job from covid 19. After driving an hour to get there i was given a one day supply to give to my daughter which i was greatful for but in order to receive more i needed to fill out the finacial aid support paper work. Im someone with a learning disability so i usually require help filling out paper work. When i asked for help the women who assisted me was very condescending and demeaning. I ended up leaving in tears. I would hope that a non-profit would be more courteous and understanding of the stress not only a new mom is under but someone with a learnining disability can face especially while adjusting to the lack of sleep a new mom faces. I would hope in the future that the staff can be more courteous and kind to every mom that needs their help and that no one has to feel the way they made me feel. Its truely heartbreaking not being able to produce breast milk for your child but on top of that to be treated in such a way. I can only hope that the staff memeber was having a bad day and that the color of my skin had nothing to do with the way i was treated.
Lesley the executive director was extremely kind and apologetic in response to my first experience with the clinic.
