We hired Don to work on a few small repairs at our house and one much bigger job. He was timely, thorough, and communicative throughout the process. When he was working on fixing the fan in our range hood and the latches on our windows, he took time to diagnose the problem and explain his findings to us before he started the repair. I really appreciated having insight into the issues, as well as Don's advice about what to do if issues persisted after repair.
Our house was built in 1964 and has terribly creaky stairs that no one ever fixed -- not even when the basement was finished in the 80s! We'd had some flooring specialists come in to quiet them once, but their solution didn't last very long. Don spent the last part of the day investigating why the stairs were so creaky. Once he determined the source of the problem, he offered some recommendations for how he might fix them. We hired him to come back the next week where he took apart our stairs tread by tread and glued the boards back down. After two afternoons of work, we are so impressed by how quiet the stairs are now!
Don clearly takes a lot of pride in his work, backed by years of expertise. I will definitely call Don again whenever my home needs some TLC.