This is based on observations I made, over time, while performing business services for Northwest Shippers.

Number 1: They know what they are doing.

Number 2: They work hard to make their business opportunities available using customized in-house processes that expedite work and paper work flow to be easily accomplished and managed.

Number 3: They are community minded, supporting youth and sports to help youth to achieve and realize their successes.

Number 4: In dealing with vendors who are not meeting all their needs, they are communicative on the issues that need faster resolution. And they respectfully thank the vendors when they have overcome difficult situations on their behalf. That is, if I say I can do something and I haven't done it, they let me know what their expectations are; they provide reasonable opportunities to make things right; they gratefully show their appreciation for meeting their expectations; they will compromise when their expectations are unreasonable.

Number 5: If you have large, complex, specialized, shipping and transportation requirements. Here is a good place to get them resolved with positive outcomes. They are realistic, great communicators, and interested it making it a worthwhile endeavor for all parties involved.

Number 6: A strong relationship with this group will reap you rewards you cannot put a price tag on.

David Stark Tacoma WA