Jenn & Jose Gomez4 days agoFrom
Went in for a fairly large order. When it was my time to order Ashley L asked what I would like and in the middle of me telling her she walks away to help another customer who was waiting. She came back to take my order and I let her know that I wanted to purchase 14 bundtlets, I asked my husband if we should get them wrapped and he said yeah. Ashley said “you’re trying to get them all wrapped?” I asked if it was possible and she said yeah but it’s gonna be a bit of a wait which is totally understandable. She quoted us 20 mins and we paid the total of $119.00. Charisma comes from the back with attitude and asked “when is this for, today, right now?, what did you tell them?” Ashley advised she quoted us 20 mins and she said with even more attitude “that’s not gonna happen” my husband asked how long the wait would be and Ashley said like an hour in which we didn’t have but Charisma said it was gonna be longer. At this point I was fed up with the attitude of the employees since they acted like they didn’t want my business so I just asked for a full refund and the name of the rude employee who came from the back, Ashley stated she cannot give me her name. I believe she was a manager by the name of Sylvia came over with attitude as well and asked me “What’s going on?”, I explained that I wanted the name of the employee so I can make a complaint, she was also rude in giving me the employees name as well as her own. I will definitely not ever come back to this location.
Amanda Fernandez4 days agoFrom
Horrible customer service by Catherine Padilla she wouldn’t help me when I called then I received the cupcakes destroyed. THEN when I emailed them about it she emailed me back lying and blaming me. Regardless of that convo this is how we received our cupcakes. After paying over $100 for them
Sharon Wade4 days agoFrom
Me and my sister was there Early today order a nothing Bundt cake Red Velvet thank you for good customer service as we enter into the store
