Poor customer service.. It took almost a week to look at my car then tried to charge me $2200 for a replacement ABS Module, that should have been $1100 to $1500. After I paid $180 for a diagnosis, I picked up my car that was still partially disassembled with panels, fuses and relays scattered around the interior of the car. Had to wait 15- 10 minutes to reassemble the car before I could leave. Totally unacceptable, and poor quality of workmanship.
I just recently moved to Washington about six months ago from Oregon. My whole entire life I have always hated going to auto shops and taking my car in to have it looked at by mechanics. I’ve never felt like any shop is doing what’s in your best interest. Since I’ve been to Washington, I’ve been to two different shops, and I have to say all in all my experience with both places has been absolutely wonderful.
I have to say by far though, Northwest import and domestic specialists is hands-down, my favorite auto shop in Vancouver. I took my car in roughly 2 weeks ago to have a compression check done. I’ve had several issues with my truck since I bought it 2 years ago and have fully expected that I was going to have to get my engine replaced. When I picked up my vehicle, one of the mechanics, was kind enough to have a 15 minute conversation with me about some things that I can do to potentially prolong the inevitable until I was in a better position replace the engine. I will not take my car any anywhere else moving forward. These guys are absolutely fantastic.