I am so happy to finally see an Oak + Fort in WA. Out of the all the Oak + Fort stores I have visited, this one takes the cake for best experiences.
Monika and Zeus have these warm and wonderful personalities that make you feel extra special for shopping in the store - my boyfriend was having great conversations while I tried on the whole store. They were extremely accommodating and I ended up buying way more than I intended to. ;)
I appreciate honestly and the no pressure atmosphere. I had space to roam, but when I had questions, they were ready to assist. I've noticed stores caring less and less about their clientele, so it's refreshing to see a store that does care and make it fun - cause spending money should be fun, right?!
I’ve been to the Oak + Fort in Canada and their staff was AMAZING! Interactive, hyped you up, and ready to help. I visited the Bellevue store yesterday and the experience was the complete opposite. It was horrible.
The manager decided that they don’t do exchanges or returns on “busy days”. LOL
The cashier was simply rude, doesn’t know their policies, and had an attitude with doing my return even when the manager gave her the OK.
One manager told me that if you order online, you have to return online to get a full refund even though their website says “Purchases made online or in store at regular price or have a discount up to 15% off are eligible for a full refund onto the original form of payment within 30 days of order received, accompanied by the original receipt and in original condition.
I hope the staff can lose their attitudes and learn their company’s policies.
