Phil2 months agoFrom
Amazing customer service. Instead of buying paper, I decided to print the job here. I can’t remember her name and I apologize but she and the rest of the staff that greeted me were very helpful. I’ve been a very frequent customer at the Quebec location until it went down hill. I might start coming up here more often when needed. Thanks again. Saved a lot of time for me!
Tom Holzer2 months agoFrom
Worst service ever. The store is empty except 3 maybe 4 employees. 1 legally blind so he can't look at the computer. The second is the print and copy person who's on lunch only 2 hours after the store opens. Hmmm? Supposedly no one else can help print out and laminate, or help the other 2 customers. When I asked for help, the assistant manager tells me take it up with corporate. They don't let him staff. I asked if he would help. He points his finger at me saying if I don't like it leave. He's got other stuff to do and i could wait until the girl is off break. Hmm. Then he goes over after I respond to his rude remarks, he starts slamming stuff on shelves. Ridiculous!
Robert Passafiume2 months agoFrom
Every chance I have given this store has ended in frustration. This location leaves a lot to be desired when it comes to help, product, or simple customer service. After reviewing the reviews written about this location, there seems to be a consistent theme throughout them all. After waiting 20 minutes in the print line listening to the Office Depot representative chit-chat with a customer who needed 27 individual shipping labels printed out, I finally walked to the back of the store to find the two other employees just sitting at the desks in the back. I asked if the lady behind the print desk was a manager, and he said, 'No, I am.' I inquired why not only those two, but also the lady behind the printing counter didn't notice the print line had now grown to the door and was about seven people deep. Apparently, no one else at the store today knows how to ship items or run the printing desk, and it was the talkative individual that was already allowing the line to grow as she just talked and talked. The manager explained that the Westminster location had just closed and they were dealing with the residual business from them. However, NO ONE else was in the store except for us seven people waiting for the print desk, so that doesn't really seem to be the case. I mentioned that if those stores were run like this one, it's no wonder they closed. This manager did nothing to help mitigate the long line, nor did he assist his associate. While she was busy chatting about the weather with this customer over a couple of dollars worth of labels, they allowed a $500 print job to just walk out the door due to their inability to run an efficient, customer-centric store.
