OHSU Casey Eye Institute Clinic, Hood River

Rude nurse.. After she left the room and shut the door,I could hear her talking to another office person about something I said to her.... Walls are thin and this is a small Town. Be nicer.

I've had a very good experience at the Casey Eye Institute. My doctor is Dr. Poulsen. I've had eye surgery and got a prescription for eyeglasses. The staff are exemplary.

Only gave 2 stars because the ophthalmologist seems to know what he's doing but he hardly ever tells you what's going on with your eyes. He does his checking of the eyes then says come back and that's the end of the service. I have several problems with my eyes that need attention but can't get to ask any questions or receive quality service. Staffing is very poor. Don't think they really want a human being there just the money. Must be difficult for the staff to have to customer service skills. Good luck getting the staff to even talk with you!!! One guy from the front desk called, reminded of upcoming visit and gave the address. BUT at no time did he say the office had relocated to a new site.....and he never stated who the upcoming appointment was with much less which office was calling. I had been a patient of Dr Kelly from that practice he started for years. He and the staff were very customer service oriented that had quality. Going to go to another ophthalmologist......I'm done

Rude nurse.. After she left the room and shut the door,I could hear her talking to another office person about something I said to her.... Walls are thin and this is a small Town. Be nicer.

I've had a very good experience at the Casey Eye Institute. My doctor is Dr. Poulsen. I've had eye surgery and got a prescription for eyeglasses. The staff are exemplary.