I recently purchased a bike from Open Trails bike shop a bit impulsively and wasn't completely satisfied with my purchase. However, after speaking with David over the phone, I was blown away by the exceptional customer service and commitment to ensuring my satisfaction with my purchase.
David went out of his way to make things perfect for me and offered me a deal to exchange my bike for the one I was actually looking for. He didn't have to do this, but his dedication to customer satisfaction truly shone through in his actions.
It's evident that Open Trails bike shop values their customers and takes great pride in providing top-notch customer service. I highly recommend this shop to anyone in the market for a bike or any cycling-related accessories. Their commitment to customer satisfaction truly sets them apart from other bike shops in the area.
Thank you, Open Trails bike shop and David, for making my experience a positive one. I look forward to being a loyal customer in the future. I can’t wait to ride once this rain subsides!
I called in the morning and was able to borrow a great eMTB the same day for my Dad, so we could ride up Mt Wilson together.
Awesome experience and very fairly priced. David was really helpful, knowledgeable, and clearly loves to bike himself.
Thanks David! I will definitely be coming back in future.
