We used option one solar because of all the highly positive reviews. I hope potential customers take this review into consideration. Our experience has been a nightmare.
Since day 1 we’ve had nothing but leaks, so many leaks I’ve had “roof leak paranoia” since dealing with option one. Since the installation, they’ve been out for repairs approximately 3-4 times over the course of a year. To this day I still continue to have visible leaks. During This last interaction with option one, they have stopped responding to me.
During the installation their crew caused damaged to other sections of our roof while walking on it. But because “panels weren’t installed there” they wiped their hands clean of responsibility. In the middle of trying to get option one to repair their damages I have had to come out of pocket a couple thousand dollars to repair the area that they used as a walk path.
I’ve waited a year to make this review because they convinced me I was an isolated issue and that they don’t treat customers this way or cause leaks. But a year later… they’ve had plenty of time to remedy the issue. I have plenty of videos and pictures of the leaks. but for the sake of them being “easily visible” and readily available on my phone, I’ve only uploaded 1.
Great Customer Experience. I truly had a great experience with Tiffany from OptionOne Solar. She is very knowledgeable and supportive. I have faced challenges with my WiFi, where Tiffany has been able to send me instructions how to address and reset my system. Thank you for your continued support.
Hamlet
