Jacob Huang2 months agoFrom
I don’t have any issues with the doctor. The problem I have with this spot since Optum took over is their billing. For whatever reason they can’t code my bill correctly for my annual visit so I always get a bill instead of it going to insurance. My insurance should cover it 100% if it is preventative. Calling them they loop me to get a three way call with my insurance, which I did, just to be told I need to call the business line just to be transferred back to their main line. It doesn’t seem like they know what they are doing. They mentioned they will call me back in 7 days but haven’t heard back and I don’t think I will. I’m considering switching providers because this is the second year this has happened. Do I risk it for strike 3?
Nikko Ielasi3 months agoFrom
I've had this practice as my primary care facility with Dr. Andrew Yen being my PCP. Every time I was in need Dr. Yen was very helpful, and really took the time and effort to help me with what I needed. I wanted to leave this review also because, in the last 3/4 months I had some issues that caused me to call the office many times. And, literally, every time I talked to nurses, or administrators there, they were always super kind and helpful and that goes a long way when you're already stressed out because of a medical issue. So I totally recommend this facility and their staff :)
Jenn Cooper10 months agoFrom
What is the point of a nurse after hours if you can't get a hold of a Dr till the next day!!! Waste of money. Will be looking into another provider!!!!
Main location207 S Santa Anita St San Gabriel California 91776 US(626) 576-0800
