Was told over the phone (which they do not have updated here) that the dentist does extractions as the only kind of procedure, yeah fine I need my tooth out asap. We get there, suddenly "The doctor doesnt do extractions, just Xrays and consultation"
So now im sitting at home unable to sleep, in agony with a bag of barely effective ibuprofen some antibiotics, a completely decayed and excruciatingly painful tooth and a list of non free dental surgeon.
"Orange county dental program, emergency dental" Yeah, if your dental emergency calls for basically a pat on the head and a promise and not any tangible, practical action.
Maybe, dont tell people that services are available when they in fact aren't.or inform your employees better so they don't give false impressions of procedure availability over the phone.