⚠️ Warning: good to know if you want to start here: This is an honest review. I gave this place 5 stars before, but I have had more than 3 terrible experiences here since the arrival of the new manager and guidelines. Be aware of the new manager and the new guidelines here.
I got a free session for my husband over a call, and they instructed us to be there 30 minutes in advance. We arrived 25 minutes early, literally 25 minutes early, but they didn't accept him. They said, "We can't accept you unless you pay $30." Henry and the other front desk people could not be any less helpful as they could have easily given him a tour and get everything in order by the time the class started but decided to show an extremely poor customer service instead.
Why? Is using treadmills so complicated that it takes 30 minutes to explain? It was a terrible customer experience. Not only did my husband decide not to join, but I also decided to terminate my membership. This place is terrible, and they don't cooperate with new guests.
Moreover, if explaining the process takes 30 minutes and is extremely important , why would they be okay with us paying $30 and joining at the last minute?
Orange Theory needs to be aware of the terrible experiences we've had here.
