It saddens me to see how this studio has changed over the last 6 months. As other reviewers have mentioned, they nickel and dime wherever they can. 5 minutes late to a class? You're charged the full fee plus "out of network studio surcharge". Accidentally sign up for the wrong studio? Well, you're out of luck there too. Need to change to a later class the same day? No longer possible. The reason I have been so loyal to OTF over the years is not only their incredible workouts but accommodating studios, fortunately U-District isn't my home studio otherwise I would likely cancel my membership.

Instructors are hit or miss, as with any OTF studio.

Competing workout studios do not have these draconian policies and they will only succeed in alienating your core customer base.

Great spot, coaches are full of energy, even in the morning! And a killer cardio workout with some strength mixed in!

Had to take away a star because of our experiences with the heart rate monitor. It works for most people, most body types, most skin compositions, etc, but it didn't work for my wife. The staff did a good job (at first) of trying to help. Try a different tightness, different arm, find a vain, etc. But that was still yielding mediocre results (like half the class it would seem like it's working, but half the class it would not be reading any heartbeats. The staff seemed to get more and more frustrated with us continuing to ask for help and "complaining" about it not working. When my wife finally tried to return it and asked for a refund, they said "no, we can't, it's used." with the heart rate and zones and colors being such a big part of the "product" it seems like good customer service to me to give a refund for that type of thing. I feel like they could still use it for rentals? Loaners? Backups? Etc.