Logo
banner-image
Gym
Unclaimed
Orangetheory Fitness
logo
Orangetheory Fitness
(206) 438-9974
orangetheory.com/en-us/locations/washington/seattle/4755-fauntleroy-way-sw-suite-130
00 Likes
Customer Reviews
2.4
2 Reviews
Jade Aramaki20 days ago
From google-logo

Before joining, I didn't like the daily calls to get me signed up. I hadn't filled out any paperwork at the time and never agreed to being called, so was disappointed to receive so many calls. I knew I wanted to sign up so did an intro class. I enjoyed the coaches and the class itself and explained how many days I wanted to work out with staff. They described only an unlimited package that would work for me so I signed up. Staff told me there was a promotion but that I'd have to buy the heart rate band. Not liking being upsold, I passed because she said I wouldn't need it for class. The next day I came in and they told me I had to rent the band, which was not disclosed to me since staff made it sound like it was included the day before. Staff explained I did not need it, but tracking your progress is the heart of your workout class so it seems amiss to not bring up that I'd need to rent the band or purchase it firsthand; cost on top of an already big financial commitment. I cancelled my subscription, because they said I'd need to cancel anyways to resubscribe to get the promotion with the band. What I was told was a $40 band originally was now over $100. I didn't like that I went through a full membership process to then be told about the class packages. I feel the constant communication that happened to then not be told about major functions of how the gym operates is disappointing. Too bad because the coaches and classes were great.

A key thing that would have helped would be to have a longer trial incentive. To offer 1 free class to then sign up for a big financial commitment is not enough, I feel a cheaper longer trial option would have helped clear up a lot of the miscommunication because I could have learned these things as I go, even if staff wasn't clear. Another thing that would be helpful would be to have 2 coaches, one as a basic guide and another to help with weights and working through moves. Orange Theory markets themselves as one-on-one coaching so it was disappointing if I wasn't on the set with the coach during their workout, I was on the other set of workouts I was looking at a screen for coaching.

0 Likes
Mikaila Moe20 days ago
From google-logo
Started here for a job and quickly left because the employees there make passive comments about the customers and in their group chats talk about customers. Pertaining to their weight, looks, smartness, and just flat out rude things you don’t say to someone coming in to trust you to help them. Some of the coaches were nice and helpful, as well as some front desk people. But the ones who seemed to be the most involved were the ones who act catty and so unhappy with their life’s that they have to project it on to others. It’s really sad knowing that they promote a healthy and purposeful work out environment and that’s not what it is at all. If some of the customers found out about the comments made on them, they wouldn’t be happy or return. If you are still wanting to try OTF, I would try any other location not this one.
0 Likes
Katerina Ehrlich Bonnevaux20 days ago
From google-logo
Orange Theory Workouts are the best to reach your goals and stay motivated. I love how everyday is something new and the coaches are so nice and energetic it is impossible to get bored. This location has a great vibe, awesome staff and coaches...i love all the coaches: Lacaia, Mori, Kim, Risa, and Leslie 🧡🧡 I also love that no matter how you feel, as soon as you step into that class, it's a guaranteed awesome workout. I have tried to many different things and nothing transforms my body and keeps me coming back like OTF! 🧡🧡🧡🧡🧡🖤🖤🖤🖤🖤
0 Likes