Doug was so helpful and informative!! He’s the one I would recommend talking to. Always called back and helped with all my questions and if I needed help. Love my hot tub , first time owner. HIGHLY RECOMMEND DOUG !!!!
Having had a Hot Springs spa in the past, when it came time to buy another spa, I only considered one brand-Hot Springs! Initially I was considering the Vanguard, as it was closest to my previous spa, The Classic. After "testing the waters" at the Beaverton store, my wife saw the Grandee and decided this was going to be our next spa! Our Grandee spa was delivered via a 60 ton crane up and over our house on a very challenging cul-de-sac location. The delivery team did an outstanding job. We loved the spa for about 8 months, at which time, the problems started. After numerous service calls, the decision was made to replace the spa. After a few more weeks, I received a call from AllSpa that the allocation of responsibility of the installation of the new spa had been worked out between the manufacturer and Oregon Hot Tub. My new Spa was delivered in early September and has worked flawlessly since. I will tell you, Oregon Hot Tub went above and beyond to make this unfortunate situation a very positive experience. Special kudos go out to Jennifer Bartels, my salesperson, for always taking my calls and texts and helping me along the way to stay calm and collected. Kenia at AllSpa service center was the right service rep to handle ALL the frustrating calls and work alongside of Jennifer to make the situation right. Mark Dickey, the installer, was very patient and instilled all the confidence I needed to make sure the install would go as planned. Finally, a big THANK YOU to the ownership of Oregon Hot Tubs as this was not a simple "tub replacement". The install took another crane and a full day of preparation-$$$. Rest assured that this company is one that stands behind their products and has the people in place for an extraordinary Spa Experience
