David Bryant22 days agoFrom
A customer should never be made to feel like they're stupid or they're a problem when they come in needing assistance. Regardless of if hey are or not that's beside the point and goes double for the automotive industry. People don't intentionally blow a tire, lock their keys inside, or leave their lights on and kill the battery. They already feel annoyed and God customer service would be recognizing that and then putting forth the effort that lets them know they're in good hands. Unfortunately I do not have such an experience. I feel like I was a burden to them and unwelcome to come back in the future. The phrase "Kill 'em with kindness" should be a customer deserve reps mantra.
Champagne Products22 days agoFrom
Stood at the counter ready to purchase. Kid behind the counter couldn't be bothered. Was not helping anyone else. Never made eye contact or acknowledged me and was standing there, 4 feet away, making my presence very well known for at least a minute. Just stared into his computer, then walked right by me and headed to the back. Not a single acknowledgement of my existence. You spend all your time and advertising money getting the customer to come in and choose to part with their hard earned money in your store and that's your performance. Kid should be working on the line a few doors down.
Matthew Moore22 days agoFrom
Unfortunately. I learned a lesson today. If I am quoted a price over the phone, it doesn't mean they will honor that price. I go here all the time, as a mechanic, i rely on their ability to get me the parts i need fast and at a good price. After getting here afyer their delivery, they jumped the price from her quoted 138$ to 192$ i questioned that price, Samantha just said oh thats what the computer tells me. I then tried to show them their competitors prices, i realize people make mistakes. But they wouldn't even match anyones prices, because they were not (lifetime warrantied) 🙄 instead of adding a markup or even trying to do anything to make up for the miscommunication, im charged the full amount, without any admittance of a mistake on their part. This is the second time in a couple months. I suggest if you must use oreileys that you prepay for the part at the agreed price. I had other choices. But now that ive used my day up waiting for the part I have no choice to purchase it. What do i tell my customer sorry the price is a lot more? No, i pay for it. Letting me down lately 😕
