James Teixeira16 days agoFrom
I've shopped at this store for years but I can't bring myself to do it anymore. The only reason I have continued to be a patron despite the consistently bad customer service is because I have always tried to support locally owned businesses in my community. There's been times I've walked in and had decent interactions with the employees, but those instances are far and few between. It shouldn't seem like a huge hassle to ask them to look up what kind of bulb I need for my brake light, yet the guy behind the counter couldn't have seemed anymore annoyed that I didn't already have this information before I walked into the store. This has happened so many times that I go out of my way to not have to ask for assistance because I don't want to be treated like an inconvenience. But the final straw and ultimate reason I'm sitting down and writing this review was the interaction my girlfriend had with them. She purchased some items, and on the way out of the store, she held the door open for somebody and dropped some hose clips she purchased on the ground. She drove all the way home, discovered she was missing the clips that were on the receipt, and drove back to the store. The clips were laying on the ground right where she dropped them, but out of courtesy for the store and her not wanting them to think she was shoplifting, she picked them up and waited in line with her receipt so she could speak to the employee and ultimately avoid any confusion. When she got to the counter and explained the situation, the employee told her that he already knew she dropped the clips because he watched her drop them on the way out the door. And yet, despite this guy seeing her drop the clips, he didn't make any effort to let her know she dropped something, and let her leave and drive all the way home only to have to come back to the store. And it was the same guy who rang her up at the register. The lack of care and quality of service just continues to blow my mind. If it was just me that was dealing with this kind of service that would be one thing, but there are so many people I personally know that have very similar experiences of bad customer service. At the end of the day, the service is awful in general and probably always will be, and I'm just done giving them my business and feeling angry about it. After dozens of purchases and dozens of times of feeling disrespected, I will not go here anymore. I'll drive an extra 20 minutes to another location or just go to AutoZone before I give these people anymore of my money.
Ethan Anderson16 days agoFrom
After recently moving, this has become my local oreillys, and not once have I been let down by their stock or service!!
Judy Wiese16 days agoFrom
Always fast and great costumer service
