Shaun barlow15 days agoFrom
Battleground Wa. O’reileys is ok. Very few employees know anything. Mostly button pushers. Year make and model. Needed a radiator fan for my mother’s car. Manager order a condenser fan as a radiator fan for the car. My mother was stuck here from out of town. SMH I have to look up the parts for them most of the time. Update: they are getting better.
Jo Mo15 days agoFrom
Placed order to be shipped, I received email, "order was ready to be picked up" I happen to be in town and stopped by the local store where order was placed, Chad brought a single item back, I asked if I can pick up the rest of the order and save you shipping and time and asked what do you need from me for the remainder of the order because he could not see it, I was trying to present an email with the details as shown below while the phone had rang and proceeded to help the customer on the phone while he was already in process of assisting me with my paid order! I softly mumbled "I can't believe he is ignoring me" he heard me and stated "he wasn't ignoring me" I had explained to him you don't help the customer that calls in while your currently helping the customer in front of you, "You ask them to hold your currently helping another customer" his response was "maybe i would like to come behind the counter and do his job" Before things escalated I proceeded to leave and last said make sure you put down "I did not pick that up" as he was putting the filter back into the basket, I had called back to speak with the manager and she was out for the day and will return tomorrow, I left a message more than 24hrs ago with no return call, Out of spite see photo 1 it states item was picked up and it wasn't, This was no accident, It's intentional of Chad's actions to directly to affect my account incorrectly, unless there is a third shipment for this single item, I would considered this fraudulent behavior of the employee, I left a message for the District manager Mike M to call back as well, also no return call. If I go back I'll ask for Jason's help since it seems that he is more customer oriented than Chad! due to the reviews!!!
Larry Ostertag15 days agoFrom
There ok. Just dummys working there. They know nothing about car. If it is not in the book. They have no idea what you are talking about.
