Matt Kuehn13 days agoFrom
Needed to get a stripped license plate screw off my car in a pinch with no tools. They let me come in and borrow some vice grips to pull it off free of charge. Staff were really helpful.
June Hughes13 days agoFrom
An employee named George was very rude when I came in to get a part for my car. I was holding my phone because I have a hard time remembering the part I needed so my son was on the phone to tell me what part to get when I was up next. I was first in line on his register when he transfered to the next register to help the guy behind me. So I assumed he just needed to use that register. I moved to where he transfered and he told me " not you, you're on your phone. Then added ,so get out". He did this with a smirk in front of the other customer. That so called employee named George needs to be trained in customer service. I don't know what he was trying to prove in front of the other customers. The other( I wished I remembered his name) guy helped me and was patient with me. I really appreciated his help. George was just plain rude and awful.
S R13 days agoFrom
I had a very unpleasant customer-service experience at the 10409 Aurora Ave N O'Reilly Auto Parts today, and decided to try my luck a few minutes north at the 14320 Aurora Ave N location instead. I'm so glad I did! The folks working at the 14320 location at 3PM today were incredibly kind and helpful. They earned my business this afternoon and will be getting all of my and my family's business moving forward. When I told them about my experience at the 10409 location, they were disappointed but not surprised. Apparently they've been getting a lot of business like mine lately, with folks coming to their location from that other store in hopes of a better customer service experience. If you're in the Aurora Ave N area, 14320 is the location to hit!
