I had been putting off getting a mattress for many years and last week I finally pulled the trigger.
When I walked into the showroom, I was greeted by Bill. Now I’m accustomed to salespeople, especially those working on commission, and the tactics they will employ to “close” the deal. From the very start, Bill was very different from your typical salesperson.
When I arrived at the showroom I was the only customer. Over the next hour or so, Bill walked me through the variations of beds and what was best for my back. His professionalism and dedication to what he does was simply outstanding and stellar. His patience and diligence, and ensuring that I had all the information that I needed was a breath or fresh air.
There was no pressure to “close” the deal NOW!! There was no pushing of products, and no rush to close the deal. He walked me through the entire process and made my decision to return the next day to purchase the bed and mattress a wise decision.
Bill was a breath of fresh air and a credit to his industry. The only complaint I have is their outdated compute operating system. No one, and I mean no one uses the DOS application since the late ‘80s. However, it appears their lack of computer technology translates into savings for the consumer. So, I guess my complaint about the computer system is a minor thing compared to the savings I received from ortho.
