I needed my garage door raised to open to the ceiling so I could add a 4 post lift. Several Garage Door Companies I called did not have any experience with what I needed. This company said they had done many and it would be no problem. Jerry the installer did a great job and it works like a dream. Price was great too! Thx
MAN. I got in and out of my garage door daily, for the last 10+ years... I insulated the door (added weight) ... well, after 10+ years the spring broke.
I found at when I got home at around 1pm and my door wouldn't open.. definitely a broken spring. I ask my dad if he wants to help me, and he says to call these guys, so I do, at 1:08pm. They say it'll be $299. I say okay, let me think about it, then about 5 minutes later call them back to say "lets do it."
They send a guy. He measures my spring and "clamps" the old spring so the door will function again. He leaves, and as he goes I ask him when he'll be back. He says the office will call me.
At 2:45pm the office calls me and says they have a guy that can do it now, or we can do it tomorrow. Send him please!
I believe his name was John, and man he was killer. Clearly dedicated to his craft, wanted the work and get the job done. I hung out while he did the swap. We chatted a bit, but overall very nice guy and he got the job done pronto. He also gave me some practical tips to help me ensure I don't have some common issues, like moving the little garbage can I have with yard tools in it so they don't get caught on the door... because if that happens the cable that connects to the door can come off the spindle thingy... never really thought about that, but very valid point and appreciated.
Anyways, it is now 3:49pm and I am finishing typing up this review. I called them at 1:08pm... it is 2-hours and 41 minutes later and my door is fixed... pretty... damn.... solid...
Oh, I haven't paid yet. I asked the tech if I paid him, or just call the office, and he said I can call them, or they will send me a bill. I opted to beef up the spring a bit, which they said was about $30, so I am expecting a bill for about $299+$30 ish.
At this point if it came out to that I'd be more disappointed in myself that I didn't tip John LOL. Overall so far an 11/10 service and I am chomping at the bit to pay them.