I came home from a work appointment on Valentine's Day in the early afternoon to discover the big spring at the top of my garage door was broken. That made the door too heavy to open. This was a Friday afternoon before a holiday weekend. I had visions of a long wait followed by a big bill. My wife had bigger concerns. She couldn't get her car out of the garage to run some errands that had to be run that day and she did not know how she would get to work on Monday.
My wife picked Overhead Door's name from the internet and gave them a call. They asked my wife a few questions to determine the problem and gave her a very reasonable quote.
Within 30 minutes Joe and Chris arrived and went to work. Within another 30 minutes they had replaced the spring, adjusted the opener and gave me some handy tips on user maintenance.
The price was as quoted on the phone and there was no attempt to sell me any additional work I didn't need. Joe and Chris were both knowledgeable, professional and appropriately friendly.
Thanks to Joe and Chris, our crisis was averted. You can bet the next time we need anything related to our garage doors, we will call Overhead Door.