Primary Location
Amenities
Amenities
Gender-neutral restroom
Offerings
Repair services
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Planning
Appointment required
Service options
Onsite services
I looked at posted reviews before choosing Pacific NorthWest Computers. I needed the hard drive in my 4 year old Dell laptop replaced. I told Jon before it flashed a critical hard drive alert, everything had been loading very slowly, as in watching a laundromat dryer. I told him to save the data if possible and he was able to do that and installed a new hard drive. The problem became a lack of compatability with the new OS. He advised me that it would be cheaper for me to buy a new laptop. While disappointed as it held sentimental value I appreciated his honesty and keeping me in the loop as to how things were progressing. Honesty is a rare commodity and Jon is the owner/repair tech so he's hands on from the start. He could have strung me along, then hit me with a bill for something that might have lasted only a couple of months. He didn't do that. He doesn't make promises he can't keep. There it is again, honesty and integrity, the two reasons why I'll be return customer and why I highly recommend Pacific Northwest Computers.
My laptop crashed one day, which led to multiple bluescreen errors. The stopcodes displayed onscreen were different every time, which made troubleshooting an exercise in frustration. I contacted Jon for help; he suggested a number of things for me to try troubleshooting, free of charge. I was unable to diagnose the problem, so I brought it into his shop. He was able to figure out that almost all of my drivers were out of date, saving me much time and frustration, and was able to explain the issues to me in plain language; as he put it, I have a Chevrolet engine in a Ford chassis - functional, but not exactly orthodox. I really appreciated his patience and kindness!
After he updated all my core drivers for me, I was able to determine that the issues I was having with audio, a secondary issue to the bluescreens, continued. Jon was so patient as we emailed back and forth trying to determine the cause. I ended up bringing the laptop into his shop a second time; it was another driver issue. But because my laptop's hardware is... uniquely configured, it's not something that would have been easy for me to fix on my own. It was well worth bringing in my laptop for a second look (and second fee); I have been able to enjoy music again!
His prices are more than fair for the excellent customer service he provides.
