Appliance store
UnclaimedPacific Sales Kitchen, Bath & Electronics
00 Likes
Primary Location
Amenities
Offerings
Repair servicesAssembly service
Service options
Delivery
Payments
ChecksDebit cards
Accessibility
Wheelchair accessible entrance
I really really wish I had read these reviews as well as the ones on Yelp before I went to Pacific Sales in San Rafael but unfortunately I did not.. Live and learn I guess.. The only reason I am giving them 2 stars is because the sales people were nice and that is the only reason they are getting 2 stars from me...
I bought a washer and dryer from Pacific Sales just before the holidays.. It got delivered and installed with no issues.. I went back the following week and spent $7000.00 on all new kitchen appliances.. I set up a delivery date for a couple days later.. A couple days later my new appliances showed up on time but with no installers.. Pacific Sales was closed at the time so I had no one at the store to call to ask why no installers showed up.. After a couple of calls to customer services I ended up sending everything back.. When the store opened, I called the sales person to ask why an installer was not sent.. They told me that they had "dropped the ball" on the install schedule and asked me for another day that would work for me.. Long story short, two weeks and 5 separate install dates later Pacific Sales still could not get it right.. I missed 2 full days of work due to them not being able to have my appliances delivered and installed on the same day.. They even got my billing address wrong and sent my bill for the washer and dryer as well as my $15.000.00 credit card to the wrong address..
To their credit, the manager and sales people were very nice and apologetic about the whole thing but that can only go so far in helping with the situation.. $7000.00 was a lot for someone like me to spend and not be able to have a delivery and install day and time that works for me..
On the last day the manager asked that I give him two hours to make everything right and I reluctantly agreed.. 6 hours later I had not heard anything from anyone about my purchase.. I ended up canceling the $7000.00 order and will not be returning to Pacific Sales again.. I am planning on paying off my washer and dryer and then canceling my credit account with Pacific Sales as soon as I can..
Pacific Sales in San Rafael needs a lot of help with their quality control department (if they even have one)..
Very Displeased Novato Resident
