Pacific Surgical Billing LLC

I am an anesthesiologist in Los Angeles who contracted with an anesthesia services group (Century Anesthesia Medical Group), who utilizes Pacific Surgical Billing for their anesthesia services.

My experience with them has been nothing but a nightmare. They are terrible in communication and organization. The associates are difficult to reach, and the CEO (Mark Brown) would fail to return my phone calls or follow up on my aging report (when he wasn't on vacation). Between September 2017 and April 2018, I spent more than 150 extra hours trying to reconcile missing cases.

Lost cases: Many were simply lost, while others were claimed to be in collections or "processing."
No timeline or aging report. They provide no rationale or timeline of compensation, and have to be reminded to upload biweekly reports for which one has to go through individually
Horrible 30- and 90-day account reconciliation: Many accounts took more than 120 days for any status update, let alone to be closed out.

It is important for all contractors to keep a log (and copy) of all their cases, and this is the ONLY reason I was able to follow-up and eventually collect on my cases with a different billing company.

I sent 25 separate communications regarding the cases, and eventually took my cases to a different billing company to avoid losing any chance for payment due to late entries.
Still, I have more than 5% of my cases uncollected or unaccounted for with NO response to my billing company 2 YEARS LATER.(more than $15,000 los)
* A few were claimed to be billed under the NPI number of the anesthesiologist in charge of CAMG, although my name was clearly on the record. I've tried to right it through the patient's insurance company (United) to no avail.

No other billing company would treat you like this, and so I took my business (including the uncollected cases above) to RCMcLean.

I would love to be available to provide further information. aalap.c.shah@gmail.com

I am an anesthesiologist in Los Angeles who contracted with an anesthesia services group (Century Anesthesia Medical Group), who utilizes Pacific Surgical Billing for their anesthesia services.

Lost cases: Many were simply lost, while others were claimed to be in collections or "processing."
No timeline or aging report. They provide no rationale or timeline of compensation, and have to be reminded to upload biweekly reports for which one has to go through individually
Horrible 30- and 90-day account reconciliation: Many accounts took more than 120 days for any status update, let alone to be closed out.

I sent 25 separate communications regarding the cases, and eventually took my cases to a different billing company to avoid losing any chance for payment due to late entries.
Still, I have more than 5% of my cases uncollected or unaccounted for with NO response to my billing company 2 YEARS LATER.(more than $15,000 los)
* A few were claimed to be billed under the NPI number of the anesthesiologist in charge of CAMG, although my name was clearly on the record. I've tried to right it through the patient's insurance company (United) to no avail.

No other billing company would treat you like this, and so I took my business (including the uncollected cases above) to RCMcLean.

I would love to be available to provide further information. aalap.c.shah@gmail.com