Palmway Towing

Towing service

Unclaimed

Palmway Towing

(650) 667-5755

palmwaytowing.com

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Primary Location

Main location25 N B St San Mateo California 94401 US(650) 667-5755

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Customer Reviews

1.5

2 Reviews

Noemi Villalpandoa month ago

From

Recounting my honest experience of what happened this afternoon. My dad’s classic car stopped on a busy intersection in downtown San Mateo. He called this place since it was the closest to my location. The company, being two blocks away after he google the location, told my dad 5 minutes. When I called after 10 minutes they told me 30-40 minutes. The ladies on the line were snappy, unprofessionally toned and not pleasant to work with. You would think they would have better costumer service knowing that the people who call them are in dire situations not knowing where to turn. A tow truck showed up an hour later. They are basically a dispatcher, or middle man of sorts, that can’t set prices since whoever picks up the job they can’t do shows up and can charge what they want. This company in turn will take 50% just for bringing them the business. The lady dispatcher couldn’t even tell me the color or name of the tow truck (I’m sure they passed me without seeing me) and just kept calling them “her guy”. The tow truck comes by and hooks up the car to the flat bed and calls his boss after for a price I should have asked how much before hand but wasn’t thinking since I was just so thankful to get away from the scolling faces shaming me for my stalled car in the way. He told me it would be $300 for 2 miles away. It was that much since it was a flat bed and they came all the way from San Francisco, which the dispatchers made us believe they were coming from their lot a few blocks away. We felt swindled. $175 just to take it off the tow instead of towing it home. We could pick it up later. The driver was compassionate and just doing what was told. Horrible experience I wouldn’t want anyone to go through. You feel so vulerable in that moment especially being around people trying to get home and giving you dirty looks due to troubling their busy day with your inconvenient car in the way. I would recommend having a tow truck company’s number who use their own “guys”. That way the tow company won’t feel the need to double their price since this company will take half anyway.

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Nicole Fernandeza month ago

From

They're not a towing company. I only called them because it was pouring rain and they were the closest one. The estimated time was 30-40 minutes with the rain. The truck arrived over an hour later and I expected a tow truck that said Palmway Towing. However it was a completely different towing company, such that I didn't think they were there for me until the driver called my cell. I found out from my tow truck driver that Palmway calls other tow trucks for you and charges double for this service. My advice is to invest time in finding a towing service you trust or go with a recommended one from your insurance.

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MCa month ago

From

Palm way towing ended up sending another Towing company called GD Towing -

Charged my company's card $900 for a 20 minute tow 😂

had the same distance tow 5 months ago, same location, same van, same issue (radiator leak) And it was NO MORE than $200...

but $900?!? my whole department couldn't believe it lol. Stay away from these guys.

UPDATE: I guess police are involved now? An officer called me saying these guys were being investigated 😆

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